Shipping policy

Shipping Policy — The Perfume Haven

At The Perfume Haven, we are committed to providing a smooth, secure, and reliable delivery experience for every order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will be processed on the next available business day.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping & Delivery

We currently ship to eligible addresses within the United States.
Standard delivery generally takes 3–7 business days after the order has been processed.
Delivery times are estimates and may vary depending on your location, shipping carrier, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.
Promotional or free-shipping offers may be available on qualifying orders.

4. Order Tracking

Once your order has shipped, tracking information will be provided when available. Please allow some time for the carrier's tracking system to update after your package has been shipped.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, please contact us for assistance. Additional shipping charges may apply if the package needs to be reshipped.

6. Shipping Delays

Although we work with shipping carriers to deliver orders within the estimated timeframe, unexpected delays may occur.

The Perfume Haven is not responsible for delays caused by shipping carriers, severe weather, holidays, natural events, or other circumstances outside our reasonable control.

7. Damaged or Missing Orders

If your order arrives damaged or appears to be missing, please contact our customer support team as soon as possible. Please provide your order number and any relevant photographs or delivery information so we can review the issue and assist you.